Universal Laser Automation for Laser Cutting Machines: The Smart Factory Solution

Frequently Asked Questions – Herochu Sheet Metal & Pipe Storage Solutions

Below are answers to common questions from customers exploring our industrial storage systems for sheet metal, bars, tubes, and profiles. If you don’t see your question here, feel free to reach out—we’re happy to help.

Q1: Can I customize the size, capacity, or finish of the racks?
Yes. Every Herochu storage system is built to order. Whether you need a specific height to fit under a mezzanine, a non-standard drawer depth for oversized panels, or a particular powder-coated color to match your facility’s safety coding, we’ll work with you at no extra design cost. Just share your space constraints and material specs, and we’ll engineer a solution that fits.

Q2: Are you the actual manufacturer?
We are—not a reseller or trading company. Herochu operates its own 10,000-square-meter production facility in Jinan, China, and has been designing and building industrial storage equipment for over 15 years. This allows us to control quality, lead times, and pricing directly.

Q3: Is there a minimum order requirement?
No minimums. Whether you need one automated vertical rack for a small workshop or a full warehouse rollout with multiple units, we accommodate all project scales. Single-unit orders receive the same engineering attention and quality checks as large-volume contracts.

Q4: How can I access detailed technical information?
Click the “Get a Quote” button on our website to request CAD drawings, load capacity charts, installation manuals, product videos, and 3D renderings. Our sales engineers will also schedule a call to walk you through specifications based on your application—no generic brochures, just relevant details.

Q5: What information do you need to design a storage solution for me?
To create an accurate proposal, please provide:

• The type of material (e.g., steel sheet, aluminum extrusion, stainless tube)
• Dimensions (length, width, thickness/diameter)
• Weight per bundle or individual piece
• Desired storage density (how much you need to store in a given area)
• Any automation requirements (e.g., integration with laser cutters or CNC machines)

You can also simply leave your contact info, and a specialist will reach out to guide you through the process.

Q6: Do you offer automation like robotic arms or gantry loaders?
Yes. We design and integrate servo-driven gantry systems, loading robotic arms, and automated material exchange platforms that sync with your existing machinery—especially laser cutting tables. These systems can pull sheets or profiles directly from our vertical racks and place them onto your machine bed, reducing manual handling and cycle time. Tell us your equipment model and workflow, and we’ll tailor the interface.

Q7: Do you provide on-site installation support?
Absolutely. Our certified technicians travel internationally to handle assembly, calibration, and operator training. We’ve completed installations across North America, the Middle East, Africa, and Asia—including the USA, Mexico, South Korea, Russia, Qatar, Egypt, South Africa, and Lebanon. Remote support is also available for simpler setups.

Q8: How do you guarantee product reliability and safety?
Quality isn’t an afterthought—it’s built into every stage:

• All structural components use Q235 or higher-grade steel, welded and stress-tested.
• Every unit undergoes full-load simulation before shipping.
• Our in-house quality control team follows ISO 9001 protocols from raw material inspection to final packaging.
• All export units carry CE certification, meeting EU mechanical safety standards.
• Over 40 experienced engineers support design validation, troubleshooting, and continuous improvement.

Q9: Where is your factory located?
Our manufacturing base is in Jiyang Industrial Park, Jinan, Shandong Province, China. The facility spans 10,000 square meters and includes dedicated zones for cutting, welding, surface treatment, assembly, and testing. We welcome both virtual and in-person visits so you can see our capabilities firsthand.

Q10: How can I verify your production and technical capabilities?
We encourage due diligence. You can:

• Request a live video tour of our workshop during operating hours.
• Review third-party inspection reports or certification documents.
• Speak directly with our engineering team about past projects similar to yours.
• Visit our factory by appointment—many international clients do.

Transparency is key to long-term partnerships, and we’re confident in what we build.

Q11: What does your company specialize in?
Herochu (operated by Jinan Constant Storage Machinery Manufacturing Co., Ltd.) is a high-tech enterprise focused exclusively on intelligent industrial storage solutions. Our core products include:

• Automatic vertical sheet metal warehouses
• Drawer-style roll-out racks for plates and remnants
• Heavy-duty cantilever racks for long bars and pipes
• Servo manipulators and gantry loading systems
• Fully integrated material handling lines for laser and plasma cutting cells

Backed by advanced fabrication equipment and a team of mechanical, electrical, and automation engineers, we serve metal fabricators, aerospace suppliers, construction material distributors, and renewable energy manufacturers worldwide—delivering systems that are not only strong and safe but also smart, scalable, and built to last.

If you’re ready to replace floor clutter with precision storage, we’re ready to help you design it.